I, along with my family am a huge movie buff. I watch at least 3-4 movies every week, out of which one is at the movie theater. Since the inception of Inox it is the only theater i have been to barring two occasions when i went to Metro & Sterling. Both which i found below par when compared to Inox.
However last week i had a problem with the food services where they served my dad a stale sandwich. He was unhappy about that and we wrote a complaint to Inox management yesterday. Since then i have received calls from the General Manager Mr.Bhatia, Regional Manager Mr.Basu.they spent a lot of time explaining the situation and what they had done to remedy it as well as how apologetic they were that such an incident happened.
They were very keen on retaining me as a customer and asked me to come down to the theater and give them a call. Funnily i ended up there last night itself yesterday and it was a pleasant experience to deal with Mr.Savio and others at the theater.
It was amazing to receive such a quick response to my email (within 3 hours) especially from the different levels of management. One person calling was plenty but three different managers in increasing level of importance, shows to me how seriously they took this.
Mistakes do happen, such is life and it is very easy to lose customers with a not caring approach. However the Inox management has taken in a very solid approach and they have a lifelong customer in me.
As an aside, i had a positive experience with Omega as well. I bought a watch from them in Feb with the advent of the monsoon i Ihad a few queries which i directed at Omega Switzerland.
I had emailed them and i guess they could have been handled over email. However the email contained my mobile number and i a gentleman from their customer service end called me to answer my query (regarding water proofing and monsoon)
Fantastic stuff, would be amazing if this country could see more such people pushing to satisfy their customer.
Now a friend is looking for his first real watch and we have zeroed in on another Omega.
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